📞 “Good [Morning/Afternoon], Mr./Ms. [Customer Name]. This is [Your Name] from SBI Life Insurance. I am calling regarding your policy renewal, which is due on [Renewal Date]. I’d be happy to assist you in ensuring uninterrupted coverage of your valuable policy benefits.”
🔹 “Your policy ensures financial security for your family and provides [mention key benefits]. Renewing on time prevents policy lapse and ensures continued protection.”
🔹 "May I check if you have any concerns about renewing your policy today? I'd be happy to assist you."
✅ Response: “I understand, Mr./Ms. [Customer Name]. SBI Life offers flexible renewal options, including partial payments or grace periods. Would you like me to share a breakdown of your options?”
✅ Response: “I completely understand your concern. However, renewing ensures you maintain your existing benefits, avoiding medical re-evaluations or premium hikes in the future. Can I help you explore how your policy continues to add value?”
✅ Response: “I appreciate you exploring your options. However, your existing SBI Life policy comes with accumulated benefits and loyalty rewards. I can walk you through the advantages of staying with SBI Life.”
✅ Response: “I understand, but delaying could lead to a policy lapse, affecting your coverage and accumulated benefits. Can I assist you in setting up a hassle-free auto-renewal?”
Welcome to the SBI Life Insurance Renewals Training Platform – your go-to resource for mastering customer interactions, handling objections, and improving renewal conversions. This platform is designed to equip you with best practices, effective call scripts, and objection-handling techniques, ensuring every customer interaction is impactful and conversion-driven.
In particular, we’ll focus on SBI Platina Plus, one of our flagship solutions known for its guaranteed benefits and flexible premium payment options. Understanding and effectively communicating the advantages of SBI Platina Plus will help you build customer confidence, address concerns proactively, and ultimately boost policy renewals.
Here, you will find:
Let’s get started and make every call count!
SBI Life – Smart Platina Plus is an individual, non-linked, non-participating life insurance savings product designed to secure your family’s financial future while helping you achieve life’s milestones. Whether it’s funding your child’s education, planning a dream vacation, or simply ensuring long-term stability, this plan provides the guaranteed income and life coverage you need.
Security
Enjoy life insurance coverage throughout the policy term for the financial protection of your family.
Flexible Income Options
Choose from two plan options—Guaranteed Income and Life Income—to suit your financial goals.
Guaranteed Income Benefit
Receive a fixed regular income during your chosen payout period, ensuring peace of mind for future needs.
Maturity Benefit
Benefit from a return of 110% of total premiums paid at the end of the policy term.
Customizable Payout
Limited Premium Payment
Choose from 6, 7, 8, or 10-year premium payment terms, letting you tailor the plan to your budget.
Enhanced Protection
Opt for additional riders to extend your coverage based on individual needs.
Tax Benefits
Avail tax benefits as per prevailing tax laws (subject to change). Consult your tax advisor for details.
By combining guaranteed returns with flexible features and life insurance coverage, SBI Life – Smart Platina Plus ensures both peace of mind and financial stability for you and your loved ones.
✅ Response: “I understand, Mr./Ms. [Customer Name]. SBI Life offers flexible renewal options, including partial payments or grace periods. Would you like me to share a breakdown of your options?”
✅ Response: “I completely understand your concern. However, renewing ensures you maintain your existing benefits, avoiding medical re-evaluations or premium hikes in the future. Can I help you explore how your policy continues to add value?”
✅ Response: “I appreciate you exploring your options. However, your existing SBI Life policy comes with accumulated benefits and loyalty rewards. I can walk you through the advantages of staying with SBI Life.”
✅ Response: “I understand, but delaying could lead to a policy lapse, affecting your coverage and accumulated benefits. Can I assist you in setting up a hassle-free auto-renewal?”
Payment Confirmation
“Before we wrap up, I just want to confirm you’ll be completing your renewal payment by [date]. Is that correct?”
Document Follow-Up
“I’ll email you the updated documents right after this call. Please sign and return them by [deadline]. If you need help with that, let me know.”
Next Communication
“Once I see your payment posted, I’ll send you a quick confirmation email (or give you a call) to let you know everything is set.”
Support and Questions
“If any questions come up or if you notice any changes needed on the policy, please feel free to reach out to me directly.”
Final Check
“Is there anything else I can help you with today or any concerns you’d like to discuss before we end the call?”
