Yuvaan Renewal Playbook

United India Insurance Company Yuvaan Renewal / New Sale

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Master your call flow and boost results with better client communication.

Role play video

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Call Script

1. Pitch to a New Customer (Fresh Sale)

Parth (Agent):
 "Good morning, Mr. Sharma. This is Parth from United India Insurance. I’d like to introduce our Yuvaan Health Insurance Policy, a comprehensive plan for you and your family at an affordable cost.

This policy covers in-patient hospitalisation, all day care treatments, organ donor expenses, road ambulance, and even advanced procedures like robotic surgeries and stem cell therapy. You also get pre-hospitalisation cover for 60 days and post-hospitalisation cover for 90 days.

The sum insured options go up to ₹20 lakhs, and with a cumulative bonus, your coverage can double to 200% over claim-free years. Cashless treatment is available across 14,000+ hospitals pan India, making it worry-free during emergencies.

Yuvaan can be taken as an individual or family floater, ensuring everyone is protected under one simple plan. Would you like me to show how this policy can secure your family’s health needs at every stage of life?"

2. Pitch for Renewal

Parth (Agent):
 "Hello, Mr. Sharma. I hope you and your family are keeping well. This is Parth from United India Insurance, following up regarding your Yuvaan Health Insurance Policy, which is due for renewal on [Renewal Date].

By renewing on time, you’ll continue to enjoy uninterrupted health protection — including hospitalisation, day care treatments, donor cover, ambulance services, and modern medical procedures

Please remember, the policy is lifelong renewable, so renewing today ensures there are no gaps in your family’s health protection. Shall I guide you through the quick renewal process now?"

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Frequently Asked Questions (FAQs)

Q1. Who can buy the Yuvaan policy?

Adults between 18 and 45 years can buy this policy for themselves or their family. Children can be covered from 91 days onwards if one or both parents are insured.

Q2. What is the policy period?

The policy is issued for 1 year and can be renewed annually. It is lifelong renewable, ensuring continuous protection.

Q3. What documents are required to buy the policy?

A duly filled proposal form, KYC documents, PAN (or Form 60/61), and pre-acceptance health check-up reports (if required).

Q4. What does the base cover include?

● In-patient hospitalisation expenses (room, ICU, doctors, medicines, surgery, etc.)

● All day care treatments

● Pre-hospitalisation (60 days) and Post-hospitalisation (90 days)

● Organ donor expenses (hospitalisation costs for donor)

● Road ambulance cover

● Modern treatments like robotic surgeries, stem cell therapy, etc.

Q5. What optional covers are available?

Waiver of Co-payment (zone-based co-pay can be removed by paying Zone A premium).

Q6. What sum insured options are available?

₹5 lakh, ₹10 lakh, ₹15 lakh, and ₹20 lakh. Cumulative bonus can increase cover up to 100% for claim-free years.

Q7. What are the major exclusions?

● Pre-existing diseases for 12 months

● Listed conditions (hernia, gallstones, cataract, mental illness, etc.) for 12 months

● Illness within 30 days of policy (except accidents)

● Cosmetic surgery, obesity treatments, infertility, maternity (except ectopic pregnancy)

● Alcohol/drug abuse, breach of law, OPD and preventive check-ups

Q8. Is there any co-payment or zone condition?

Yes.

● Zone C premium → 15% co-pay if treated in Zone A

● Zone B premium → 10% co-pay if treated in Zone A

● Waiver available with Zone A premium

Q9. Are sub-limits or deductibles applicable?

No disease-wise sub-limits. Proportionate deduction applies if higher room category is chosen.

Q10.  How do I make a claim?

● For emergency hospitalisation: inform within 24 hours.

● For planned hospitalisation: inform at least 48 hours before admission.
Claims can be registered via TPA helpline, email, or company portal.

Q11. What documents are required for claim settlement?

● Duly filled claim form

● Medical reports, prescriptions, and hospital bills

● Discharge summary

● Implant stickers (if any)

● Payment receipts

● KYC and bank details

Q12. How are claims settled?

● Cashless claims at 14,000+ network hospitals via TPA approval.

● Reimbursement claims at non-network hospitals on submission of documents within 15 days of discharge.

Q13. What happens if I don’t renew on time?

Coverage stops. Renewal must be done within 30 days (grace period) to maintain continuity.

Q14. Can customers increase coverage at renewal?

Yes. The sum insured can be increased at renewal, subject to underwriting. Waiting periods apply afresh on the increased portion.

Q15. Is there continuity of coverage?

Yes. Timely renewal ensures uninterrupted health protection and preservation of cumulative bonus benefits.
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Objection Handling Questions & Responses

1. New Customer (Fresh Sale)

Objection 1: “I’ll think about it.”

 Parth:
 "I completely understand, Mr. Sharma. Just to share, the Yuvaan Health Insurance Policy is designed to protect families right from day one. It covers hospitalisation, day care treatments, donor expenses, ambulance services and even advanced treatments like robotic surgeries.

Many families realize that delaying leaves them unprotected in case of sudden medical expenses, which can be overwhelming. Would you like me to quickly show you how Yuvaan helps ensure your loved ones are always financially secure during medical emergencies?"

 

Objection 2: “It’s too expensive.”

 Parth:
 "I hear you, Mr. Sharma. The important point is that Yuvaan goes beyond just basic hospitalisation cover. It includes modern procedures, 60-day pre and 90-day post-hospitalisation and a cumulative bonus that can double your coverage without extra cost.

When you break it down, the annual premium is just a fraction compared to the cost of a single hospitalisation and it safeguards your family’s long-term financial stability. Would you like me to walk you through an option that balances premium with maximum coverage?"

 

2. Renewal (Existing Customer)


Objection 1: “Let me delay it for a few days.”

 Parth:
 "I understand, Mr. Sharma. The only concern is that if your Yuvaan policy lapses, your family’s protection stops immediately and you may lose continuity benefits like cumulative bonus and waiting period credits. Timely renewal ensures coverage continues seamlessly, without any gaps during emergencies.

Would you like me to help you renew it today so your family stays fully protected?"

Objection 2: “I’m checking quotes from other companies.”

Parth:
 "That makes sense, Mr. Sharma. While comparing, it’s important to look beyond just the premium. With Yuvaan, you get reduced waiting periods, coverage for advanced modern treatments and a bonus that can double your sum insured over time.

Plus, United India’s strong claim service ensures peace of mind when it matters most. Would you like me to prepare a side-by-side comparison so you can clearly see the value Yuvaan offers?"

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product features & advantages

  1. Early Start Advantage– Entry age for adults is 18–45 years and children can be covered right from 91 days of age.
  2. Family Security– Continue coverage for dependent children up to 26 years if unmarried and unemployed.
  3. Organ Donor Care– Covers in-patient medical expenses for organ donation, ensuring life-saving transplants without financial stress.
  4. Modern Treatment  Ready– Covers advanced treatments like immunotherapy, stem cell therapy for bone marrow transplant and deep brain stimulation.
  5. Road to Safety– Ambulance expenses covered for emergency transfers or shifting between hospitals for advanced care.
  6. Flexible Additions– Newly married spouse, newborn or adopted child can be added mid-term with pro-rata premium.
  7. Tax Savings– Premium paid qualifies for tax deduction under Section 80D of Income Tax Act.
  8. No claim reward- Claim free years reward families with higher coverage until a claim has been made.
  9. Strong Support– Cashless claim service across 14,000+ hospitals with dedicated TPA assistance.

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Udemy was truly a game-changer and a great guide for me as we brought Dimensional to life.

Rajesh Adak

Agent - Branch mumbai

Udemy was truly a game-changer and a great guide for me as we brought Dimensional to life.

Rajesh Adak

Agent - Branch mumbai

Udemy was truly a game-changer and a great guide for me as we brought Dimensional to life.

Rajesh Adak

Agent - Branch mumbai

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